Booking Terms

Non-Refundable Policy for Tours and Excursions

1. General Policy:

  • All bookings for tours and excursions are subject to a non-refundable policy if canceled within 96 hours of the scheduled tour time.

2. Definition of the Cancellation Window:

  • The cancellation window begins exactly 96 hours prior to the scheduled start time of the tour or excursion. Any cancellation made after this point is considered late.

3. Non-Refundable Nature:

  • Cancellations made within the 96-hour window are non-refundable. This policy applies regardless of the reason for cancellation, including but not limited to personal reasons, travel disruptions, illness, or weather conditions.

4. Justification for Policy:

  • The non-refundable policy is in place because tours and excursions involve upfront costs and arrangements based on the number of participants. Last-minute cancellations can result in significant losses for the tour operator or organizer, including missed opportunities to offer the slot to other guests.

5. Acknowledgment of Terms:

  • Customers acknowledge and accept the non-refundable policy at the time of booking. This acknowledgement occurs through a signed agreement waiver at the time of the booking process performed through the system platform.

6. Notification and Communication:

  • Customers are notified of the cancellation policy during the booking process and in the booking confirmation emails or documents. Clear communication ensures that customers are aware of their responsibilities regarding cancellations.

7. Exceptions and Considerations:

  • In rare and extenuating circumstances, such as documented medical emergencies or severe weather warnings affecting safety, exceptions to the non-refundable policy may be considered at the discretion of the tour operator or organizer. Customers are encouraged to contact the operator as soon as possible in such cases.
  • In the event that a cancellation is requested outside of the ninety-six-hour window and the motives are considered a rare and extenuating circumstance, you are entitled to receive a full refund of your deposits and payments made previously.

8. Rescheduling Options:

  • Instead of a refund, customers may be offered the option to reschedule their tour or excursion to a later date, subject to availability and the operator's rescheduling policies. Rescheduling options should be communicated clearly to customers affected by the non-refundable policy.

9. Customer Support and Clarifications:

  • The tour operator or organizer should provide adequate customer support to address inquiries and clarifications regarding the non-refundable policy. This ensures transparency and helps maintain a positive customer relationship.

10. Enforcement and Legal Considerations:

  • The non-refundable policy is enforceable under the terms and conditions agreed upon at the time of booking. Legal implications may vary by jurisdiction, and operators should ensure compliance with local consumer protection laws while enforcing their policies.
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